FAQ
A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
By ordering online you will you will know the prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you dont need to go through all the documents and emails from the past.
A: You can use all the major credit cards.
If you are established customer of PINOYMART you can choose to save your payment details on our online shopping checkout process.
A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact our SHOP and notify us about the problem. We can manage the order manually.
A: Sign in to your account and go to my account. On “my account you can change all your contact information.
A: Delivery charges are dependent on the shipment requirements. You can see the shipping fees on the checkout process before the payment is made.
A: You can see the terms and conditions here
A: When you are logged in and you add products to shopping cart, you have the ability to send offer request to us using the shopping cart. You just need to add the products and quantities you are interested in and click offer request. We will send you an offer.
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please call us or leave a text:
Landline. 02089510823
UKmobile 07787969191
A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact us
On pricing and shipping related issues you can contact customer support at
02089510823, 07787969191
Email [email protected]
Your Account
A: Go to My Account for create a new account, then just fill in all the needed information and click Register After submitting the form, your account will be confirmed and you will be notified.
A: You can retrieve your password by clicking forgot password?. Instruction on password retrieval will be send to your email.
A: Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.
Delivery
A: We will send you the tracking code of the shipment when the parcel has been sent.
A: Shipping time will be confirmed on your check out.
We will try to deliver within 2 days; maximum of 5 days to all main UK addresses. At the moment we dont deliver at weekends and bank holiday.
A: Shipping costs are dependent on your location , weight and products on your order. Frozen items are delivered separately and may have a slightly higher shipping fee. Our online store shows the shipping fee and shipping cost automatically on the checkout.
A: You can easily change your shipping address on your account. You just need to login and click my account and edit. You can also change the shipping address during the checkout process if you need. Just click edit below shipping address.
Click and collect service are free and available 7 days a week Please make sure you choose the option FREE CLICK AND COLLECT .We will send you a text when your order is ready for collection.
A: Yes , We are registered agent of SMALL WORLD , RIA and IREMIT . You can send to Philippines and to others countries using Bank to bank or pick up service.
Please use our link for online money transfer.
We can able to send your SSS payment and Pag ibig funds. You can register with us using our direct registration link, by calling us or visit our shop.
To send food gifts to PHILIPPINES like Goldilocks, Red ribbon and Jollibee packages are available using our registration to money transfer.
Due to current pandemic these service is currently unavailable but we are still a registered agent of a reputable travel company.
Monday to Friday 11 to 7pm
Saturday and Sunday – 9:30 to 7pm
Address: PINOYMART
175 BURNT OAK BROADWAY
EDGWARE, GREATER LONDON
HA8 5EH
We dont have a designated parking space for the customer but FREE off street parking are available.
